Public Relations

How Public Relations Strategy Enhances the Healthcare Industry

As COVID-19 continues to change the best practices of nearly every industry, healthcare professionals, in particular, are facing the fact that the world is looking to them for insight and expertise. Especially now, public relations can help healthcare organizations of all sizes solidify a reputation as that trusted source of guidance for patients and the media alike. 

Whether the goal is to develop or revamp brand strategy, prepare a crisis response plan, or outline messaging to these key audiences, public relations professionals are crucial to the complex picture of healthcare.  In this blog, we’ll discuss four essential roles that a PR agency can perform in the healthcare industry. 

  1. Targeted Communication

There is no shortage of competition for attention in the healthcare industry. Public relations strategy can help cut through the noise and fine-tune key messaging to ensure communication is efficient and succinct. Building a trusted brand requires a multi-faceted approach to media relations.  

This involves clearly determining key target audiences and the best way to reach them. Whether it be pitching a bylined article to trade publications to establish credibility or developing a social media campaign that enhances connection with patients, a public relations agency has the expertise to craft a targeted healthcare communication strategy that resonates.

2. Content Creation

A large part of getting your name into the public conversation is producing content that is relevant and valuable to the public. Every piece of content associated with an organization’s brand must be top quality. Not only does this help to facilitate conversation with stakeholders, but it helps with link building and SEO as well. In short, the more shareable your posts, podcasts, infographics, etc. are, the better.

Where does PR come into this process? PR professionals have more time to dedicate to crafting and perfecting this content. Content marketing can help you build brand awareness in a way that is immediately valuable to customers. This can take many shapes, including conducting interviews with healthcare experts or even writing ‘how to’ guides.

3. Counsel and Crisis Management

As we discussed in our previous blog post “5 Crisis Communication Tips for Public Relations Professionals,” crises are an inevitability for most organizations. Public relations professionals can fill the vital role of ensuring that healthcare organizations are prepared to respond and react with confidence. Experienced PR teams can help you retain awareness of developing trends, research regulatory advancements that may impact your brand and even notify you of negative reviews and the proper action to take.  

Public relations agencies can offer an alternative perspective during a crisis and support an organization by serving as a spokesperson or advisor. Of course, it is even more essential to be proactive and prepare crisis communication strategies ahead of time that address possible crises your brand may face. With the help of a public relations agency, you can rest easier knowing you have the tools in place to handle any situation and communicate effectively to the audiences that matter.

4. Enhance Business Growth

Through building a strong healthcare brand and spreading messaging and information that its audience demands, healthcare companies can attract new customers while maintaining positive relationships with existing and old customers. Public relations strategy can help you develop and own your story across every platform with consistency and authority.  Strengthening trust can enhance the brand, generate larger media coverage and increase demand, which will inevitably lead to larger revenue.

An experienced PR agency will be able to balance the sensitivity and appropriate protocol that will maintain your credibility in the healthcare sector with the storytelling that is essential to show your heart and commitment to serving the public.

Contact us today to learn more about how we can support your organization by developing an integrated strategic communications framework that supports your unique goals.