Using Social Media During a Crisis: 10 Steps to Getting It Right
1. Understand The Situation Fully Before Responding While acknowledging a public issue promptly matters, rushing to respond before you have complete information can backfire. Take time to investigate the root cause and gather facts. New details often emerge that can reshape your response strategy entirely. 2. Monitor All Of The Coverage Everywhere First Before engaging… Continue reading Using Social Media During a Crisis: 10 Steps to Getting It Right









